Privacy Policy

1. Information We Collect

Information Collected via Meta Lead Ads

When you submit a lead form through Facebook or Instagram, we may collect the following personal information:

• Full name
• Phone number
• Email address
• Location (city/state)
• Information related to substance use treatment inquiries

We receive this information directly from Meta Platforms, Inc. when users voluntarily submit a lead form.

Additional Information We Collect

We may also collect:

• Website usage data (IP address, browser type, pages visited)
• Cookies and tracking data
• Analytics data (via Google Analytics or similar tools)

2. How We Use Your Information

We use the information collected for the following purposes:

• Contacting individuals who request information about treatment options
• Matching individuals with appropriate addiction treatment facilities
• Admissions and referral coordination
• Marketing follow-ups and outreach
• Quality assurance and internal reporting
• Operating automated communication systems, including auto-dialers, SMS, and CRM workflows

Some communications may involve automated processing, such as call routing, automated dialing, or SMS follow-ups.

3. How We Share Your Information

We may share your information with:

• Licensed addiction treatment centers and healthcare providers
• Internal admissions and care coordination staff
• Third-party service providers that support our operations, including but not limited to:
  • Call and messaging platforms (e.g., Twilio)
  • CRM and lead management systems
  • Analytics and marketing tools

We do not sell, rent, or trade personal information to third parties for marketing purposes.

All third-party partners are required to safeguard personal data and use it only for approved purposes.

4. Data Retention

We retain personal information only as long as necessary to:

• Provide requested services
• Comply with legal, regulatory, and contractual obligations
• Maintain records for healthcare and operational purposes

Data is securely deleted or anonymized when it is no longer needed.

5. Your Privacy Rights

You have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Withdraw consent for communications at any time

To exercise your rights, please contact us using the information below.

6. Data Security & HIPAA Compliance

We implement administrative, technical, and physical safeguards to protect personal information, including:

• Secure data storage systems
• Access controls
• Encrypted communication tools where applicable

When applicable, ClearPath Treatment Solutions follows HIPAA-aligned data protection practices for handling healthcare-related information. Submission of information through our website or lead forms does not establish a provider-patient relationship.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Analyze user behavior
• Support marketing and advertising efforts

You may disable cookies through your browser settings.

8. Contact Information

If you have questions about this Privacy Policy or wish to submit a data request, please contact:

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.