Call tracking and lead attribution
See which channels drive your calls, so budget moves to the campaigns that bring admissions.
PPC · Social · Organic
Admissions call center
A fully staffed admissions team, for a fraction of the cost.
Skip the hiring, training and turnover. Our hand-picked admissions team is screened for clinical empathy and payer fluency, and every engagement is tailored to how your program runs.
Inbound call
Paid search · Alcohol detox
Answered by a live admissions rep
Same script, every call
Intent screened
Ready to seek treatment
Insurance verified
Eligibility confirmed on the call
Warm handoff
Transferred to your admissions team
Behavioral health
The only industry we serve
6-step
Call funnel, first ring to admission
Real-time
Insurance verification on the call
HIPAA
Compliant call handling
Tailored to your needs
From fronting to full-service closing.
- Fronting
- We field the calls on your high-volume campaigns, then pre-screen, verify insurance and warm-transfer to your team.
- Full-service closing
- We own the call from first ring to confirmed admit, so your team can stay focused on care.
- Shared desk or a dedicated team, scaled to your call volume and hours
- Real-time insurance verification on every qualified call
- Persistence built in. Dialer, SMS and email follow-up until every lead is worked.
- Works in your stack: Salesforce, KIPU, Lightning Step and more
Full transparency
You own every lead.
Listen live to every call.
Your team gets a personal login to our dialing system to listen to any call live, replay recordings and see every disposition. Nothing is hidden.
Why ClearPath
Why choose our call center services?
Professional lead pre-screening
Licensed representatives screen every inquiry, so your team spends its time on high-intent callers.
Every inbound call
Real-time insurance verification
Eligibility is confirmed while the caller is still on the line, not hours later.
Verified on the call
The funnel
How a call moves through our funnel
We handle every step with precision and care, built specifically for behavioral health.
- 01
Contact verification
Confirming accurate contact information so communication never breaks.
- 02
Intent assessment
Evaluating intent to prioritize the callers ready to seek treatment.
- 03
Insurance verification
Validating coverage to confirm eligibility.
- 04
Pre-assessment
Initial assessment that prepares the patient for admission.
- 05
Travel arrangements
Coordinating logistics for a smooth arrival at your facility.
- 06
Continuous follow-up
Staying in contact until the patient is admitted, so no lead is lost.
Our commitment
Our commitment to excellence
Addiction treatment is sensitive, and the first call often decides whether someone gets help. We treat it that way.
- Our call center services are designed to provide compassionate, professional support while adhering to industry regulations and ethical standards.
- By combining advanced technology with a human-centered approach, we help your treatment center build trust with prospective patients and their families.
Fifteen minutes could change everything
Bring us your last 90 days of spend, calls and admits. We'll return a written assessment covering the wins, the leaks, and a plan built for the model you actually run.